MANILA – Cebu Pacific (CEB) on Saturday urged its passengers to manage their bookings online, instead of heading to the airport or ticket offices.
This came after the airline announced on Friday night the cancelation of all its domestic flights to and from Manila from March 15 to April 14, in line with the government’s directive for a community quarantine in the National Capital Region to help contain the spread of the coronavirus disease 2019 (Covid-19).
CEB passengers were given the option to travel ahead of the original flight schedule, free of charge and subject to space availability.
On Saturday afternoon, the carrier announced that all its domestic flights to and from Manila are fully booked.
“We request affected passengers to not go to the airport or ticket offices to avail of their rebooking, refund or travel fund options, and to please manage their bookings online instead. This is for the health and safety of everyone,” it said in an advisory.
Aside from flight rebooking with change fees and fare difference waived, customers were also given options to either store the ticket value to a travel fund, or get a full refund.
CEB announced that it is working on mounting recovery options “in the coming days”, but its spokesperson Charo Lagamon did not give any specific date.
Lagamon also clarified that CEB is still in the process of tagging flight cancellations into the system so that passengers could manage their bookings online.
Under the community quarantine from Sunday until April 14, land, domestic air, and domestic sea travel to and from Metro Manila will also be restricted “subject to daily review by the inter-agency task force”. (PNA)