AirAsia under the ‘new normal.’

MANILA – Following AirAsia’s resumption in the Philippines on 5 June, more commercial flights are being arranged as we restore our domestic network.

The resumption of services will initially be for key domestic routes and will gradually increase to include international destinations in the following months.

Updated routes are based on new developments following coordination with our partners in the government, including local government units.

Select flights are open for booking via the airasia.com website and AirAsia mobile app. Guests may use their credit accounts to redeem these flights.

Additional routes and flight schedules will be on the AirAsia website and mobile app, subject to approval from the authorities it said.

Terminal 3

As AirAsia gradually resumes services, guests are informed that operations for domestic flights will be temporarily moved to Terminal 3 of the Ninoy Aquino International Airport from its previous location at Terminal 4.

The temporary suspension of Terminal 4 operations is until further notice by airport authorities.

The safety and wellbeing of our guests and Allstars remains AirAsia’s top priority. AirAsia is complying with advice and regulations from the local government, civil aviation authorities, global and local health agencies, including the World Health Organization.

Guests can expect enhanced safety measures throughout the entire journey, including pre-flight, in-flight, and arrival processes. These include the mandatory wearing of face masks to be permitted to travel, amongst others. Guests are also advised to check and comply with measures implemented by local airport authorities for a smooth travel experience.

Answers to frequently asked questions, including on travel documents, may be found there AirAsia corporate communications office said.

AirAsia is closely monitoring this situation and reserves the right to announce further policies according to the latest developments.

Follow AirAsia on Twitter (@AirAsia) and Facebook (facebook.com/AirAsia) for the latest updates, or contact our customer support team at support.airasia.com. (ia/SPH)

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