A major outage of Amazon’s cloud-computing unit, Amazon Web Services, disrupted companies like Disney, Sony and Netflix on Tuesday.
More than 11,000 reports of outages were made at around 11 a.m. on Tuesday, a major news daily reported. The outages affected the company’s region hosted in Northern Virginia, which covers Boston, Houston and Chicago.
Amazon sellers in the United States also were unable to access the company’s internal Seller Central webiste, CNBC reported.
Amazon said on a status dashboard that it’s identified the cause of the outage and was “actively working toward recovery.” The outage affected some of Amazon’s monitoring and incident response tools, which delayed its ability to provide updates.
In a statement, Amazon spokesperson Richard Rocha confirmed that Amazon’s warehouse and delivery operations had also experienced issues as a result of the AWS outage. Rocha added that the company is “working to resolve the issue as quickly as possible.”
Customers trying to book or change trips with Delta Air Lines had trouble connecting to the airline. “Delta is working quickly to restore functionality to our AWS-supported phone lines,” said spokesperson Morgan Durrant. The airline apologized and encouraged customers to use its website or mobile app instead.
Dallas-based Southwest Airlines said it switched to West Coast servers after some airport-based systems were affected by the outage. Customers were still reporting outages to DownDetector, a popular clearinghouse for user outage reports, more than three hours after they started. Southwest spokesman Brian Parrish said there were no major disruptions to flights.
Toyota spokesman Scott Vazin said the company’s U.S. East Region for dealer services went down. The company has apps that access inventory data, monthly payment calculators, service bulletins and other items. More than 20 apps were affected.
Also according to DownDetector, people trying to use Instacart, Venmo, Kindle, Roku, and Disney+ reported issues. The McDonald’s app was also down. But the airlines American, United, Alaska and JetBlue were unaffected. Kentik saw a 26-percent drop in traffic to Netflix, among major web-based services affected by the outage.